Have you been searching for a career that offers variety, challenging situations, and multitasking? Some people steer away from this type of work environment, while others thrive on it. A job as a work-from-home customer service representative is not for those with low frustration tolerance, low emotional intelligence, or poor communication skills. There is an art to helping customers quickly, efficiently, and professionally.
Your Work Environment at Home
There are typical expectations of your work environment:
- Quiet – Chances are the company that is either hiring you as an employee or independent contractor wants you to be in a distraction-free environment. This type of environment benefits you, as well as the company. A quiet environment will allow you and the customer to hear each other better. It will also be more professional. The sound of children and pets is not something a customer expects to hear when calling a company.
- Private – This may or may not be required. You may be required to have a closed-door workspace when handling medical and financial information.
- Dedicated workspace – A company may ask you to have a dedicated workspace with a fixed location. Companies may also ask you have a wired ethernet to your computer.
Technology Needed To Work From Home
Technology requirements will vary based on the company. They may even send you everything you need. Here are some technical requirements you may need to look for when looking at job postings:
- Operating system
- Can you use a Chromebook?
- Do you need to have experience with Macs?
- Maybe you need a specific version of Windows?
- Operating system
- What size monitor do you need?
- Do you need dual monitors?
- Can you use wireless?
- Do you need to use a wired connection with an ethernet cable?
- Do you need a minimum speed of internet?
Skills You May Need
Here are some skills you may need to work from home as a customer service representative. These skills will vary based on company, industry, and specific job title.
- Are you familiar with Gmail, Google Docs, Outlook, Microsoft Excel?
- Are you familiar with a Customer Relationship Manager, such as Salesforce?
- Are you comfortable with virtual meeting programs, such as Zoom?
- Typing Speed
- Communication – Are you comfortable communicating with customers and virtual coworkers in written and verbal form?
- Multitasking – You may speak with a customer while gathering information to their question at the same time.
- Ability to receive feedback – You will receive feedback from your supervisor on how to improve your interactions with customers.
- Ability to help customers who are frustrated or angry – Depending on the position that you are in, there is a chance that the customer is calling in because they are unhappy. Perhaps, they just received a bill with an incorrect charge or a charge they do not understand. Maybe they are frustrated that the program they are using isn’t working as they expected? Think back to the last time you called a number for customer service. It is paramount not to take the frustration of a customer personally. The goal of the interaction is to stay focused on resolving their concerns.
Benefits of Working As a Customer Service Representative
Here are some benefits of working as a customer service representative from home:
- Get your foot in the door – Companies often hire representatives for an entry-level position. These positions are often a great way of starting at a company with the possibility of climbing their career ladder as an internal applicant.
- Benefits – You may be able to get a full range of employee benefits (health insurance, vacation time, technology allowance, employee assistance plans, tuition reimbursement, etc.) from the first day of employment – all without leaving your house.
- Build your skillset – Learn something new! You might learn a sales or active listening technique. You may have an opportunity to develop your presentation and sales skills. The skills you learn while you work from home can change your career trajectory.
Ready To Apply?
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